Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ACMVET201 Mapping and Delivery Guide
Assist with veterinary nursing reception duties

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ACMVET201 - Assist with veterinary nursing reception duties
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to compile patient (animal) histories including client details, maintain records and consult the veterinarian as required.This unit applies to new entrants to the veterinary industry who carry out basic veterinary reception duties working under supervision of a qualified veterinary nurse or registered veterinarian, in a veterinary practice.Legislative and regulatory requirements apply to the performance of veterinary tasks (or work). These vary according to state/territory jurisdictions and users must check with the relevant regulatory authority before training delivery.NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) generally have the same meaning in the workplace. In jurisdictions where the national model WHS legislation has not been implemented, RTOs must contextualise the unit of competency by referring to current OHS legislative requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Compile patient and client histories
  • Identify patients according to species, breed and permanent identification features
  • Identify and retrieve existing client and patient histories
  • Establish new client or patient records
  • Complete patient admission and discharge documentation
       
Element: Consult the duty veterinarian
  • Recognise and report emergency situations to veterinarian, in line with practice procedures
  • Present patient and details to the veterinarian
  • Restrain animal as instructed by veterinarian with consideration of advice from the owner
  • Obtain treatment details as directed by veterinarian
  • Comply with practice policy provisions, WHS and relevant legislative requirements in the sale of veterinary products prescribed to clients
       
Element: Identify information required
  • Identify customer information needs using appropriate interpersonal skills
  • Handle customer enquiries courteously and promptly according to practice policies
  • Provide information on treatments that address customer requirements in a timely and professional manner
  • Present products and services that meet client requirements to customers as directed
       
Element: Maintain practice records according to practice policies
  • Record and store visit details
  • Record details of treatments provided for the client
  • Complete office routines
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify patients according to species, breed and permanent identification features 
Identify and retrieve existing client and patient histories 
Establish new client or patient records 
Complete patient admission and discharge documentation 
Recognise and report emergency situations to veterinarian, in line with practice procedures 
Present patient and details to the veterinarian 
Restrain animal as instructed by veterinarian with consideration of advice from the owner 
Obtain treatment details as directed by veterinarian 
Comply with practice policy provisions, WHS and relevant legislative requirements in the sale of veterinary products prescribed to clients 
Identify customer information needs using appropriate interpersonal skills 
Handle customer enquiries courteously and promptly according to practice policies 
Provide information on treatments that address customer requirements in a timely and professional manner 
Present products and services that meet client requirements to customers as directed 
Record and store visit details 
Record details of treatments provided for the client 
Complete office routines 

Forms

Assessment Cover Sheet

ACMVET201 - Assist with veterinary nursing reception duties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ACMVET201 - Assist with veterinary nursing reception duties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: